Before hiring any customer executive or business support team, you should look for certain traits and characteristics in your Business support specialist to make sure that they are up for any odd situations with the clients.
1. Problem Solving Skills
IT Support Specialists must have the problem solving attitude as for the maximum times they have to deal with the fixation and bug solving process.
They must have good analytical skills to analyze the problem and work on it in a smooth way. Making customer happy by solving any problem should be the goal.
2. Flexibility in Working Hours
An IT support team or an individual should be flexible in his working hours as there is no source and timing of any issue to your hardware or software. He must be willing to stay late to rectify the issue. Weekend availability is a crucial thing. In lieu of that they should be provided with extra benefits and pay perks.
IT Support Executive should have excellent communication skills. Communication does not only mean speaking or orating, it includes the overall process of communication that includes hearing, listening, analyzing and then replying back promptly.
This trait of having excellelent communication skills make a candidate or team ideal for handling business support.
4. Detailed Orientation
A person hired for handing the IT support system must be a great learner. He must understand the whole detailed process of a company. He should be ready for any emergency in hardware or software. If he is dealing with any customer then he must be oriented in detail so that he can understand, rectify and then solve the problem of the customer.
5. Self Motivator
Technology is improving day by day and minute by minute. You cannot stop any change to happen but you can constantly improve yourself by constant learning and updating yourself. In IT support you need a self motivator who is keen to learn new technology and keep pace with the outer world.
These traits make an ideal IT Support Specialist and we always look for these kind of qualities while hiring one for our company.